Legal

Privacy Policy

CoreBuild CRM · Last updated: September 2025

Introduction

CoreBuild CRM is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our CRM platform.

Information We Collect

Account Information: Name, email, phone number, and company details.

CRM Data: Customer information, sales data, and communication history you add to the system.

Google Integration: Google account details, calendar events, and workspace data when you connect your Google account.

Facebook Leads: Lead information from Facebook when you connect your Facebook business account for lead capture.

WhatsApp: Message data and contact information when using WhatsApp integration.

Usage Data: IP addresses, browser information, and how you use our platform.

How We Use Your Information

Provide and maintain our CRM services
Process and store your business data securely
Enable integrations with Google, Facebook, and WhatsApp
Send notifications and support communications
Generate reports and analytics for your business
Improve our platform and user experience

Third-Party Integrations

Google Services

We integrate with Google Calendar and authentication to sync events and enable single sign-on. We comply with Google's API Services User Data Policy and never sell your Google data.

Facebook Lead Ads

We access lead information from your Facebook ad campaigns to import leads into your CRM. We comply with Facebook's Platform Policy and provide data deletion options.

WhatsApp Business

For WhatsApp integration:

We access messages and contact information as authorized
Communication data is stored securely in your CRM
We comply with WhatsApp Business API terms

Data Security

We protect your data with:

SSL/TLS encryption for all data transmission
Secure cloud infrastructure and regular backups
Multi-factor authentication options
Role-based access controls
Regular security monitoring and updates

Data Sharing

We do not sell your personal information. We may share data only when:

Required by law or legal process
With trusted service providers who help operate our platform
In case of business transfer (with prior notice)

Your Rights

Access and export your data
Update or correct your information
Delete your account and data
Disconnect third-party integrations anytime
Control data processing and marketing communications

Integration Control: You can disconnect Google, Facebook, or WhatsApp integrations through your account settings. Your CRM data will be preserved when you disconnect.

Data Retention

We keep your data:

While your account is active
For 30 days after account deletion for recovery
Billing records for 7 years as required by law

Cookies

We use cookies for:

Essential functions like login and security
Analytics to improve our service
Authentication with third-party services

Contact Us

For privacy questions or to exercise your rights:

Email: hello@corebuildcrm.com

Data Deletion: hello@corebuildcrm.com

We respond within 30 days.

Policy Updates

We may update this policy occasionally. We'll notify you of significant changes via email or our platform.